Frequently Asked Questions

I have just opened my new mattress and noticed a smell coming from it, what can I do?

All mattresses are factory sealed immediately after production in protective packaging and should be aired in a well ventilated room upon opening. It is quite normal for there to be an initial 'new' smell from the treatments used on them before packing. This is not harmful and no cause for concern. We recommend pulling back sheets daily and leaving windows open to help dissipate any residual odours. This may take a few days or several weeks.

My mattress is forming indentations on the surface where we sleep, is this normal?

You should rotate and turn your mattress regularly to minimise the effects of filling settlement. However, it is completely normal and occurs with all types of mattresses. Please refer to the National Bed Federations advice on mattress settlement and body impressions. 

I have had my mattress nearly 6 years. When will I know I need to Buy a new one?

Mattress wear and tear is a very gradual process and we recommend on average that you replace your mattress every 8 years for a good quality mattress and every 3-5 years for a budget model. When you begin to have restless nights sleep and starting to feel uncomfortable then it is time to replace your mattress.

Which beds are suitable for laminate flooring?

Most beds will be fine on a laminate flooring surface, however you will find that they may slide a little if not secured. This is not normally a major issue but it can cause problems, especially if you are using a bed frame with a central support leg. To avoid any markings to the floor or movement in the bed that may cause damage to the structure of the bed we recommend you insert some non slip material e.g. foam under each leg of the bed *including the central support legs*. If your central support leg is not secure and the bed frame is damaged, you are not covered by the manufacturers guarantee.

Why should I spend more on a mattress when I can buy a cheaper one?

You wouldn't buy a wardrobe that fell to bits after 3 years if you could afford one that lasts more than twice as long. It's worth noting that you only hang your clothes in a wardrobe. A good sleeping environment is very important as it can have a major affect on your lifestyle. Lack of sleep can determine your work performance, social activity and your day to day mood. A bad mattress can also have a detrimental effect on your health, causing undue pressure and posture damage. Instead of spending that extra £100 on a pretty bedstead that matches the curtains, go for a better mattress.

I tend to sleep on my side and my husband on his stomach. Will this effect what mattress we should get?

Stomach sleeping as a general rule is not healthy for your spine. The nape of the neck Hyper extends slightly to match the pillow which can cause lower back problems. However, this is an unconscious position for sleepers and therefore we would recommend a Firmer mattress tension to support the other areas such as hips, waist and chest. For maximum benefit we recommend a sloping pillow to reduce neck strain.

Side sleepers are probably more common. The side profile of a human is the most curvaceous and needs the most support. The best mattress for this is a memory foam. As most memory foam mattresses are firm then you and your husband will be able to benefit.

I have had a divan bed for 8 years which now needs replacing, the base seems OK should I just buy a new mattress?

We would always advise after this length of time you should replace the whole bed. The base may look OK but it will inevitably have weakened in some places over time, any damage on the base will have a detrimental effect on the lifespan of the new mattress. Also it is far more economical to buy a divan as a set than a mattress only,then a base a few months down the line, manufacturers always offer better deals on the whole bed.

I want to buy a cheap bed, its only for my four year old. Why should I spend more money?

It is very important your child has proper support for the developing spine. Weight and height increase rapidly throughout childhood, so a starter bed which was OK for the first couple of years will no longer be suitable for a heavier child. Of course you do not need to buy the most expensive bed, with all the extras and plush fillings, but do keep in mind buying a better quality bed now means you will not be replacing them every couple of years. If dry nights are a worry a good quality waterproof cover will protect the new mattress. Avoid firm and ortho mattresses as these will have a lot less give, especially under a childs small frame.

How do I know the tension will be right for me?

Our tensions are set as a guideline only, many of which are supplied from the manufacturer. It is very rare we have any problems with this but in some cases a customers perception of a firm mattress may be different to that of Mr Mattress. If this situation occurs we will be happy to exchange or collect the mattress however a charge will be incurred unless there is a manufacturing fault.

Does a divan bed come with a headboard?

When you buy a divan bed this includes the base and mattress not the headboard, unless otherwise stated.

When you buy a bedframe this is the frame only and does not include the mattress, unless otherwise stared.