Next day delivery is available on most of our in-stock products at a charge of £20, unless stated as free next day delivery on the individual product. Your order must be placed by 11 a.m. Monday to Thursday.  Next day orders placed before 11 a.m on a Friday morning will be delivered Monday. (Next day delivery is subject to stock availability). All items on next day delivery will be delivered to the first door of the building, drivers are not insured to enter your home. 

If the item you are ordering states next day delivery within the product description, please confirm the preferred date of delivery at checkout within the special instructions.

Saturday Delivery

Saturday delivery can be arranged for most of our in stock items at an additional cost of £25. This is available on a wide selection of post codes, although not offered for some rural and less populated areas at this time. Please contact one of our advisors on 0191 233 2203 to check availability for your area.

Returns

We offer a 7 day return policy on purchases from mrmattress.co.uk - not applicable to stores, which will cost £60. We will only accept returns of any item still in its original packaging, new and unused. Goods will be inspected by return, then refunded less the £60 return costs. Any goods that have been made to order to a specification e.g. specific tensions, drawer options or where colour / fabric options have been chosen an additional charge may be applied.

 For goods such as pillows, mattress protectors and duvets, you the customer shall be responsible for returning the goods, and cost of return, to us via the carrier or postage method you choose. These should be returned to us unused, unopened and in their original packaging for obvious health & hygiene reasons. A £5 re-stocking and handling charge will occur per item which will be deducted from your refund amount once the goods are back and inspected.

Goods must be inspected on delivery and refused if damaged, as we cannot be held responsible for goods damaged in transit which have been signed for. If the goods look like the packaging has been damaged please ask the drivers to note this on their paperwork before signing for your items. If the product does not appear to be damaged on arrival and upon unwrapping you discover any faults you must contact us within 7 days.  This will enable the returns process to be more swift and efficient.

All tensions are provided as a guide. As people have differing perceptions on the feel of a mattress we will charge the standard collection if a bed or mattress is to be returned due to the tension. This charge does not apply if there is a manufacturing fault.

All delivery information and costs apply to mainland UK only.

Disposal of old beds

If your delivery is local to our stores in the North East then we can dispose of your old bed at a small cost. For other parts of the UK, outside our local delivery area we use an external carrier who do not offer this service. Please do not dispose of your old bed until you have received your goods as we cannot compensate you if there is a problem with your delivery and you are left without a bed.